Code of Practice

Orbis Telecom Ltd

1. Services Provided

Orbis Telecom provides Voice over Internet Protocol services to its customers and being a member of ITSPA subscribes to ITSPA's Code of Practice Version 2 which can be found here. We aim to conform to all regulations provided by ITSPA and if you wish to contact them for any reason then you can find all required information here. Being in the Telecoms industry we strive to ensure we conform by all Ofcom regulations, for any reasons should feel the need to contact Ofcom you can find all the required information here.

2. Confidentiality

We are committed to maintaining the highest degree of integrity in all our dealings with potential, current and past clients, both in terms of normal commercial confidentiality, and the protection of all personal information received in the course of providing the business services concerned. We extend the same standards to all our customers, suppliers and associates.  No personal details will be passed on unless requested by a duly authorised Governing body.

3. Ethics

We always conduct our own services honestly and honourably, and expect our clients and suppliers to do the same. Our advice, strategic assistance and the methods imparted through our training, take proper account of ethical considerations, together with the protection and enhancement of the moral position of our clients and suppliers.

4. Duty of care

Our actions and advice will always conform to relevant law, and we believe that all businesses and organisations, including this consultancy, should avoid causing any adverse effect on the human rights of people in the organizations we deal with, the local and wider environments, and the well-being of society at large.

5. Contracts

Our contract will usually be in the form of a detailed proposal, including aims, activities, costs, timescales and deliverables. The quality of our service and the value of our support provide the only true basis for continuity. We always try to meet our clients' contractual requirements, and particularly for situations where an external funding provider requires more official parameters and controls.

6. Fees

Our fees are always competitive for what we provide, which is a high quality, tailored, specialised service.   As such we do not generally offer arbitrary discounts; generally a reduction in price is only enabled by reducing the level or extent of services to be delivered. That said, we always try to propose solutions which accommodate our clients' available budgets and timescales. Wherever possible we agree our fees and basis of charges clearly in advance, so that we and our clients can plan reliably for what lies ahead, and how it is to be achieved and financially justified.

7. Payment

We aim to be as flexible as possible in the way that our services our charged. Some clients prefer fixed project fees; others are happier with retainers, and we try to fit in with what will be best for the client. We make no attempt to charge interest on late payments, so we expect payments to be made when agreed. Our terms are generally net monthly in arrears.

8. Intellectual property and moral rights

We retain the moral rights in, and ownership of, all intellectual property that we create unless agreed otherwise in advance with our clients. In return we respect the moral and intellectual copyright vested in our clients' intellectual property.

9. Quality assurance

We maintain the quality of what we do through constant ongoing review with our clients, of all aims, activities, outcomes and the cost-effectiveness of every activity. We encourage regular review meetings and provide regular progress reports. This consultancy has been accredited under a number of quality assurance schemes. Further details are available on request.

10. Professional conduct

We conduct all of our activities professionally and with integrity. We take great care to be completely objective in our judgement and any recommendations that we give, so that issues are never influenced by anything other than the best and proper interests of our clients.

11. Equality and discrimination

We always strive to be fair and objective in our advice and actions, and we are never influenced in our decisions, actions or recommendations by issues of gender, race, creed, colour, age or personal disability.

12. Illegal activity

We do not condone our services be used for any form of illegal activity and should at any point we be led to believe that any illegal activity is occurring we will cease your services with immediate effect.

13. Complaints

Should you have any complaints then please contact us at the information found at the top of this code of practice and we will do all that we can to ensure that your issue can be resolved as quickly and efficiently as possible.  Please note that we are a member of the Dispute Resolution Scheme, Otelo, should you wish to make an external complaint then you can find their contact details here.